Terms & Conditions

These terms set out the agreement between you and QuinnBet Casino when you register, deposit or play on this site. By opening an account you confirm that you have read them and agree to be bound by them.

Our privacy policy, the terms attached to any offer you take part in and the rules of each individual game also form part of that agreement. Where a specific rule differs from these general terms, the specific rule applies to that game or that offer.

We hold a gaming licence for the services offered here, and we verify every account before funds are paid out.

Changes to these terms

We update these terms from time to time, for example when we add products, when a payment method changes or when our legal obligations change. The version published on this page is always the one that applies. Where a change affects your rights or the way your account works, we give you notice by e-mail or by a message in your account before it takes effect. If you do not accept the change, you may withdraw your remaining balance, subject to the checks below, and close your account.

An account with us is personal to you. You open it in your own name, for your own use, and you may not let anyone else use it.

Who may open an account

• You must be 18 or over. We check age as part of verification and do not accept anyone younger.
• You must be resident in the United Kingdom and registering from a place where our services are available to you.
• You must act for yourself, not on behalf of another person, and not for business or trade purposes.
• You must not be self-excluded with us or registered with the national self-exclusion scheme GamStop.
• You must have the legal capacity to enter into this agreement.

One account per person

Each person may hold one account only. We close duplicates and return any deposit left in them. Where duplicate accounts are used to claim the same offer twice, we may also remove the bonus and anything won from it.

Accurate details and your login

The details you give us must be true, complete and your own, including your name, date of birth, address and contact details, and you should keep them current in your account settings.

Your password and security details are yours to protect. Do not share them, and do not let another person use your account while you are logged in. If you think someone else has your login, change your password and tell us through live chat or at support@casinoquinnbet.co.uk. Until you tell us, activity carried out with your login counts as yours.

We are required to know who our players are. These checks protect your account, keep under-18s out and help us meet our anti-money-laundering duties.

Identity, age and address

Identity, age and address checks are completed before your first withdrawal, and may begin earlier, at registration or when you first deposit. Where our electronic checks do not confirm your details, we ask you for documents, usually photo identification showing your date of birth and a recent document confirming your address. We tell you what is needed and how to upload it.

Source of funds

Where we are required to, we ask about the source of the funds you are gambling with and for supporting documents. Such a request is not an accusation; it is part of our obligations. While checks are outstanding we may restrict deposits, play or withdrawals, and if documents are not supplied we may suspend the account and return the balance by the route it arrived.

Deposits

Deposit using the methods shown in the cashier when you are logged in, and only from a payment method held in your own name. Minimum and maximum amounts, and the limits that apply to each method, are those shown in the cashier at the time. Player funds are held separately from our own operating money.

Withdrawals

Request a withdrawal in the cashier. Where possible we return money by the method you deposited with; if that is not possible we ask you for an alternative in your own name. Requests are released once verification and any payment or security checks are finished, and the usual processing times for each method are shown in the cashier.

Bonus funds and winnings still tied to an unfinished wagering requirement cannot be withdrawn, and withdrawing while a bonus is active may remove the bonus and anything won from it.

Bonuses and promotions in general

Every offer we run has its own terms, published with that offer. They set the qualifying deposit, the wagering requirement, the maximum bet allowed while wagering, the games that count and how much they contribute, the expiry period and any cap on winnings. Taking part in an offer means accepting those terms.

• Wagering must be finished within the stated period, or the bonus and the winnings from it expire.
• Bets above the stated maximum while a bonus is active may be void.
• One offer per person, household, address, device and payment method, unless the offer says otherwise.

Abuse of promotions

We may withdraw an offer, remove bonus funds and the winnings from them, or close an account where play is designed to extract value from a promotion rather than to gamble. That includes duplicate accounts, groups acting together, low-risk or covered staking patterns and false details given to qualify. Your own deposits are not affected.

Gambling should stay affordable and under your control. The tools below are free, sit in your account settings and take effect as soon as you set them. All our services are for adults of 18 and over.

• Deposit limits - daily, weekly or monthly caps on what you can pay in. A lower limit applies at once; an increase takes effect only after a cooling-off period and your confirmation.
• Time-outs - a short break, from 24 hours upwards, during which you cannot log in to gamble.
• Self-exclusion - a longer block, for a minimum of six months, which cannot be lifted early and which also stops marketing.
• Reality checks - reminders of how long your session has lasted.

GamStop lets you exclude yourself from the online gambling sites covered by the scheme in a single step. Free, confidential advice and support are available from GambleAware, GamCare and the National Gambling Helpline.

Closing your account

You may close your account at any time through live chat or by writing to support@casinoquinnbet.co.uk, and we pay out any withdrawable balance once verification is complete. Closing an account is not the same as self-exclusion, so tell us if you want the stronger protection.

When we suspend or close an account

• Verification or source-of-funds checks are not completed.
• The account has been inactive for a long period, in which case we tell you first and explain how to claim any remaining balance.
• These terms are broken, false details are given, more than one account is held or a promotion is abused.
• We are required to act by law, or we believe the account is being used for fraud or other crime.

We tell you when we suspend an account unless the law prevents us, and your own funds are returned unless we are entitled or required to withhold them.

If something goes wrong

Please come to us first. Live chat is the quickest route; otherwise write to support@casinoquinnbet.co.uk with your username, the date and time, and what happened. We acknowledge complaints promptly and answer within a reasonable time, keeping you informed if the matter takes longer to look into.

Independent dispute resolution

If we cannot settle the matter between us, you may take it to the independent alternative dispute resolution service we use. The service is free to you, we are bound by its decision, and we give you its details with our final response. Your legal rights are unaffected.

Our liability

We provide this site with reasonable care and skill, but we cannot promise that it will always be available or free of faults. We are not responsible for losses caused by your device, your internet connection or events outside our reasonable control. Where a game malfunctions, the affected round and any payment from it are void and stakes are returned.

We do not limit our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot be limited by law. Nothing in these terms affects your statutory rights as a consumer.

Governing law

These terms, and any dispute arising from them or from your use of this site, are governed by the laws of England and Wales.