Bonus Terms and Conditions

These Bonus Terms and Conditions form part of our general Terms and Conditions. By claiming or accepting any bonus, free spins or other promotional credit, you confirm that you have read and accepted both documents.

Every promotion also carries its own terms. Those terms set out the qualifying deposit, the wagering requirement, the games that count, the expiry period and any cap on what can be withdrawn. Where the terms of a specific offer differ from the general rules on this page, the terms of that offer apply to that offer only.

We hold a gaming licence for the services we provide and we verify the identity and age of every account holder before a withdrawal is processed. Promotions are only available to accounts that have passed these checks.

We may change, suspend or withdraw a promotion at any time. Where we do, the change will not affect a bonus you have already claimed and are actively wagering, unless we are required to act for legal, regulatory or safer gambling reasons, or where the account has broken these terms.

Bonuses are available to registered account holders aged 18 or over who are resident in the United Kingdom, unless an offer states a narrower audience. One person, one household, one device, one payment method and one IP address may hold one active welcome offer.

To claim an offer:

1. Sign in to your account and open the promotions area or the cashier.
2. Read the terms published with the offer, including the qualifying deposit and the expiry period.
3. Where a promotion code is required, enter it exactly as shown before you deposit.
4. Make a deposit using a payment method registered in your own name.
5. Opt in where the offer asks you to, then check that the bonus appears in your account before you play.

Some payment methods are excluded from deposit-based promotions. Any exclusions are listed in the cashier and in the terms of the offer. If a bonus does not appear after a qualifying deposit, contact us before you place a stake, because we cannot apply a bonus retrospectively once play has begun.

Most bonuses carry a wagering requirement. This is the total amount you must stake on qualifying games before bonus funds, or winnings derived from them, can be withdrawn. The requirement is shown as a multiple of the bonus, the qualifying deposit, or both, and the offer terms state which basis applies.

Games contribute to wagering at different rates. Slots usually contribute in full, while table games, card games, video poker and live dealer games contribute at a reduced rate or not at all. The contribution rate for each game category is published with the offer, and some individual titles are excluded entirely.

Progress is tracked in your account and updates as settled stakes are recorded. Bets that are cancelled, voided or refunded, and stakes placed on excluded games, do not count towards the requirement.

Where your account holds both cash and bonus funds, stakes are taken in the order set out in the offer terms. Bonus funds themselves cannot be withdrawn. Only winnings that remain once the wagering requirement has been met are converted to withdrawable cash.

Free spins are credited at a fixed stake value and on named games. Winnings from free spins may be credited as bonus funds and may carry their own wagering requirement, as stated in the offer.

Some promotions cap the amount that can be withdrawn from bonus winnings. Where a cap applies, any balance above it is removed at the point of conversion, and the cap is stated in the offer terms.

Every bonus has an expiry period. If wagering is not completed within that period, the bonus and any winnings still tied to it are removed from your account. Unused free spins expire on the same basis.

You can cancel an active bonus at any time from the bonus section of your account or by asking our support team. Cancelling removes the bonus and any winnings still attached to it, and leaves your own cash balance available to withdraw. A withdrawal request made while a bonus is active may have the same effect, so check your balance before you request one.

Promotions are offered for ordinary recreational play. We may withhold or remove a bonus, remove winnings derived from it, or close a promotion for an account where we find on reasonable grounds that it has been used unfairly.

Conduct that breaches these terms

• Opening or using more than one account, or acting together with other accounts to claim the same offer repeatedly.
• Giving false registration details, or using a payment method that is not in your own name.
• Low-risk or pattern betting designed to clear wagering with little real exposure, including covering opposing outcomes.
• Exceeding the maximum stake while a bonus is active, or playing games excluded from the offer.
• Using software, bots or any fault in a game to gain an advantage.

Checks before a withdrawal

Before we release bonus winnings we complete our identity, age and payment checks, and we look over the play on the account. We may ask for documents to support these checks and will tell you what is needed. Where a technical error credits a bonus or a win incorrectly, we will correct the balance and explain the adjustment.

Our decision on the application of these terms is final, but it does not affect your right to complain. Our complaints procedure explains how to raise a matter with us and how it is looked into, including the free service you can escalate to if you remain unhappy with our response.

Gambling should stay affordable and under your control. Our services are for adults aged 18 or over, and a bonus is never a reason to deposit or stake more than you planned.

• Set deposit, loss, stake or session limits using the tools in your account.
• Take a time-out, or self-exclude from your account with us for a longer period.
• Register with GamStop to exclude yourself from licensed online gambling sites in Great Britain.
• Switch off promotional messages in your account settings at any time.
• Get free, confidential advice from GambleAware, GamCare or the National Gambling Helpline.

If you take a time-out or self-exclude, any active bonus is withdrawn and promotional messages stop. We will not knowingly send an offer to an account that has chosen to exclude itself.

If anything in these terms or in a particular offer is unclear, ask us before you claim it. You can use the live chat on this site or e-mail support@casinoquinnbet.co.uk, and please include your account username so we can answer accurately.