Contact Us

This page sets out how to contact us and what to include so we can help first time. It also explains how to raise a complaint.

Popular with UK players

How to reach us

Live chat is available on the site 24/7. Open it from any page and an agent will join the conversation.

You can also e-mail support@casinoquinnbet.co.uk. We reply to the address registered on your account with us, in the order messages arrive.

What to have ready when you write

A few details in your first message save a round of questions.

Your username, so we can find your account.
The game or transaction concerned, with any reference shown in the cashier.
The time it happened, and your time zone.
What you expected and what happened instead.

Please do not send your password or full card details.

Common questions we help with

Account and verification: signing in, updating your details, and the documents needed for identity checks.
Deposits and withdrawals: payment methods, processing times and the limits shown in the cashier.
Bonuses: how an offer works, wagering progress and eligibility.
Technical issues: a game that will not load, or a round interrupted by a lost connection.

We can also talk you through deposit limits, time-outs and self-exclusion, and point you to GambleAware, GamCare, GamStop and the National Gambling Helpline. Our games are for players aged 18 and over.

Complaints

If something has gone wrong, e-mail support@casinoquinnbet.co.uk with Complaint in the subject line and include your username.

We acknowledge each complaint in writing, look into it against the records held on your account, and reply once the checks are finished. If our answer does not settle the matter, we will explain the next step open to you.