Cookies Policy

A cookie is a small text file that a website asks your browser to store on your computer, tablet or phone. It holds a short piece of information, such as a reference for your session, and is sent back to us the next time you load a page, so we can recognise your device and keep the site working as you move around it.

We also use technologies that behave in a similar way, including local storage in your browser, pixels in e-mails and web pages, and software kits inside our apps. Where this policy says cookies, it covers those technologies too.

Cookies on our site are used for a small number of plain purposes:

• Signing you in and keeping you signed in as you move between pages, the cashier and your account.
• Protecting your account and our site, including spotting unusual activity and blocking automated sign-in attempts.
• Keeping your safer gambling settings in force, such as deposit limits, reality checks and a time-out you have set.
• Remembering preferences such as your language, your display settings and whether you have closed a notice.
• Measuring how our pages perform, so we can see which ones load slowly or cause people to drop out.
• Showing you our adverts on other sites and measuring whether they led to a visit.

We place cookies that are strictly necessary to provide the site without asking you first. Everything else, including analytics and marketing cookies, is set only if you agree to it in the cookie notice.

We group cookies into four categories. Some are set by us and some by the suppliers we work with for hosting, payments, live chat, measurement and advertising, who may only use the information for the purposes we have asked them to.

Strictly necessary cookies

These keep the site working and keep your account secure. They hold your sign-in session, remember where you are in a deposit or withdrawal, spread traffic across our servers, and support the age and identity checks we carry out before you can play. They also help keep time-out and self-exclusion settings in force. They cannot be switched off in the cookie notice, because the site cannot be provided without them.

Performance and analytics cookies

These tell us how the site is used, in totals rather than individually. Typical purposes are counting visits to a page, timing how long it takes to load, and seeing where a registration or payment journey is abandoned so we can fix the step that caused it.

Functionality cookies

These remember choices you have already made, such as your preferred language, the layout of a lobby, whether sound is on, and the fact that you have seen a message. Without them the site still works, but it forgets these preferences each time you return.

Marketing cookies

These are used to show you our adverts on other websites and to measure how well those adverts work, for example by recording that a visit followed an advert rather than a search. They can also limit how often you see the same advert and help us avoid sending promotional messages to people who have asked us to stop or who are registered with GamStop.

In the cookie notice on this site

When you first arrive, a notice asks what you are willing to accept. You can reopen the cookie settings at any time from the footer of any page:

1. Open the cookie settings from the footer.
2. Look over each category and the purposes it covers.
3. Switch off the categories you do not want, or accept them all.
4. Save your choice, which applies to the device and browser you are using.

The record of your choice is itself stored in a cookie, so you will be asked again if you clear your cookies, browse privately, or switch to another device or browser.

In your browser or on your device

Every current browser lets you block or delete cookies, refuse those set by other sites, or clear everything when you close a window. The controls sit in the privacy or site settings part of the browser menu, and the built-in help explains the exact steps for the version you are running. Mobile operating systems also offer a device setting that limits advert tracking across apps.

Deleting cookies signs you out of your account and removes any preference we had stored for you, including the record of your cookie choices.

You can read most of our public pages with cookies blocked, but your account will not work properly. In practice you may find that:

• You cannot sign in at all, or you are signed out again as soon as you open another page.
• A deposit or withdrawal fails part way through, because the cashier cannot keep track of the step you are on.
• Games do not load, or they lose their state when a page is refreshed.
• Preferences and notices you have already closed reappear on every visit.
• Our security checks treat your device as unrecognised, which can mean extra verification steps before you can play.

Our site is for customers aged 18 and over. Free, confidential help is available from GamCare, GambleAware and the National Gambling Helpline, and GamStop lets you exclude yourself from online gambling sites in a single step.

If you have a question about this policy, want to know more about a particular cookie, or think something on the site is not behaving as described here, e-mail us at support@casinoquinnbet.co.uk or use the live chat on the site. Telling us the device and browser you were using, and what you were trying to do, helps us find the cause quickly.

We hold a gaming licence and verify the accounts we open, so some of the cookies above support checks that cannot be switched off. If your question is about the personal data held in cookies and the rights you have over it, our Privacy Policy explains how to make a request and how we handle it.

We update this policy when the cookies on our site change, when a supplier changes, or when the law changes. The version on this page is the current one, and the date it took effect is shown with it. Where a change affects what we ask your consent for, we will show the cookie notice again so you can make a fresh choice.